Warranty

Zesta.gr – Fragkiadakis provides technical support for heating devices purchased directly from our company. The warranty is valid for the period specified by the manufacturer. In certain cases, Fragkiadakis also offers its own warranty, which may extend beyond the manufacturer’s warranty period. The duration of the warranty is proven by the purchase tax document (retail receipt or invoice). Repairs are covered under warranty at no additional cost.
The warranty does not cover damages or defects resulting from:

• Incorrect handling or use not in accordance with the manufacturer’s instructions.
• Improper storage (e.g. drop, impact, excessive vibration, dust, water).
• Intervention by any person not authorized by Fragkiadakis company.

The warranty is void in cases where there are visible signs of unauthorized tampering or modification of the device, such as dents, scratches, bent connection pins, etc., or if the identification label (serial number) affixed to the device has been removed.

Fragkiadakis makes every effort for the prompt repair of damages, but bears no liability for any delay in repair, regardless of the legal basis of such claims.

The warranty is provided by Fragkiadakis company only if both the manufacturer’s warranty card and the purchase tax document (which must be paid in full within 7 days of its issuance) are presented. These documents must be kept for the entire duration of the warranty period.